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Clearing Your Web Browser Cache

4 min. readlast update: 03.20.2026

Clearing your Web Browser Cache

If you ever have any issues connecting to Live Access or Client Portal and you’re sure your username and password are correct OR if anything is not loading properly for you, you may have some bad data stuck your web browsers cache files. Here are some helpful links on clearing your browsers cache on both computer and mobile devices. Note that many browsers give you options on how far back to clear. We recommend starting with the smallest amount of time. Clear the cache, restart your browser and if still having an issue, clear the cache further back and repeat until there are no issues.

Be sure to read the options before pressing the “clear cache” button as you may want to save your usernames and passwords and other form data. We or your browser provider are not responsible for lost cache data.

 

Prior to clearing your cache, if you're on a Windows computer, open the browser and page you're having an issue with and on your keyboard press CTRL + F5 together. This does a hard refresh on your page and my fix the issue and prevent you from having to clear your cache. 

 

Please note that these links belong to the web browser provider and may change at any time so they may or may not be correct.

From a Computer:

Microsoft Edge: https://www.microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies?form=MA13I2

Google Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

Mozilla Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Safari: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac

 

From a mobile device (Android)

Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4

Mozilla Firefox: https://support.mozilla.org/en-US/kb/clear-your-browsing-history-and-other-personal-data

Samsung Browser: https://www.samsung.com/uk/support/mobile-devices/using-the-samsung-internet-app/

 

From a mobile device (iPhone)

Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4

Mozilla Firefox: https://support.mozilla.org/en-US/kb/clear-browsing-history-firefox-ios

Safari: https://support.apple.com/en-us/HT201265

 
 

🔵 Chrome

▶️ Windows

  1. Click the three dots (top-right) > Settings

  2. Go to Privacy and security > Clear browsing data

  3. Choose Time range (e.g., "All time")

  4. Check Cached images and files

  5. Click Clear data

▶️ iPhone

  1. Open Chrome

  2. Tap three dots > Settings

  3. Tap Privacy and Security > Clear Browsing Data

  4. Check Cached Images and Files

  5. Tap Clear Browsing Data at the bottom

▶️ Android

  1. Open Chrome

  2. Tap three dots > History

  3. Tap Clear browsing data

  4. Choose Time range (e.g., "All time")

  5. Check Cached images and files

  6. Tap Clear data

🟠 Firefox

▶️ Windows

  1. Click the three lines (top-right) > Settings

  2. Go to Privacy & Security

  3. Scroll to Cookies and Site Data > Click Clear Data

  4. Check Cached Web Content

  5. Click Clear

▶️ iPhone

  1. Open Firefox

  2. Tap menu (three lines) > Settings

  3. Tap Data Management

  4. Toggle on Cache

  5. Tap Clear Private Data

▶️ Android

  1. Open Firefox

  2. Tap three dots > Settings

  3. Tap Delete browsing data

  4. Check Cache

  5. Tap Delete browsing data

🔵 Edge

▶️ Windows

  1. Click the three dots (top-right) > Settings

  2. Go to Privacy, search, and services

  3. Under Clear browsing data, click Choose what to clear

  4. Choose Time range (e.g., "All time")

  5. Check Cached images and files

  6. Click Clear now

▶️ iPhone

  1. Open Edge

  2. Tap three dots > Settings

  3. Tap Privacy and security > Clear browsing data

  4. Select Cached images and files

  5. Tap Clear

▶️ Android

  1. Open Edge

  2. Tap three dots > Settings

  3. Tap Privacy and security > Clear browsing data

  4. Select Cached images and files

  5. Tap Clear

🟢 Safari

▶️ macOS (Apple Computer)

  1. Open Safari

  2. Click Safari (top-left menu) > Preferences or Settings

  3. Go to Privacy tab

  4. Click Manage Website Data > Remove All

  5. Click Remove Now

Or, for full cache clear:

  • Click Safari > Develop > Empty Caches
    (Enable Develop menu under Safari > Settings > Advanced > Show Develop menu)

▶️ iPhone

  1. Go to Settings > Safari

  2. Tap Clear History and Website Data

  3. Confirm with Clear History and Data

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