Configuring Kennel Connection to send emails | Kennel Connection Help Center

Before using any email features in Kennel Connection, you must configure your outgoing email settings. Once configured, Kennel Connection can send appointment confirmations, receipts, invoices, welcome emails, vaccination reminders, and other email communications directly to your clients.

Open Email Settings

Navigate to:

Setup > Business Info > Email

This screen contains the settings Kennel Connection uses to connect to your email provider.

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Click on Email Send Settings.

Gather Your Email Provider Settings

The email settings required by Kennel Connection are provided by your email service provider.

If you do not know your email settings:

Contact your email provider for assistance.
Search online for your provider's SMTP settings.

Example: If you use a Gmail email address, search for "Gmail SMTP Settings" to locate the required information.

⚠️ Important: Kennel Connection cannot determine these settings automatically. The information must come from your email provider.

The Authentication Type is always Login.

The username is your full email address.

The password is the password for your email account.

Your email provider will need to tell you the Outgoing server, Port and whether you use SSL or TLS.

For Gmail Outgoing Server, it is almost always smtp.gmail.com

Test Your Configuration

After entering your settings, click:

Test Email Settings

Kennel Connection will attempt to send a test email using the information provided.

If the test email is received successfully, your email settings have been configured correctly and are ready to use.

💡 Quick Tip: Always send a test email after making changes to your email settings to verify that emails can be delivered before enabling automated email features.

Common Uses

Once email has been configured successfully, you can use email features throughout Kennel Connection, including:

Appointment confirmation emails
Welcome emails
Vaccination reminder emails
Invoice and receipt emails
Automated client communications
Custom email templates

⚠️ Important: If the test email fails, verify your SMTP settings, username, password, port number, and SSL/TLS selection with your email provider before attempting the test again.

You can also reach out to Kennel Connection Support at 888-486-4343 opt.2 or support@kennelconnection.com.