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Email Setup - Microsoft Office 365

3 min. readlast update: 06.23.2026

Configuring Office 365 Email Settings

If you use a Microsoft Office 365 email account, there are additional settings that must be enabled before KC Cloud can send emails successfully. Once configured, you can use Office 365 for appointment confirmations, invoices, receipts, welcome emails, vaccination reminders, and other email communications.

⚠️ Important: SMTP authentication must be enabled on your Office 365 account before KC Cloud can send email. Kennel Connection cannot enable these settings on your behalf.

Option 1: Enable SMTP Through Outlook Web

Log in to your Office 365 email account at https://outlook.office.com and log in with the email you want to use.

  1. Click the Gear icon in the upper-right corner.
  2. Select Mail.
  3. Navigate to Sync Email.
  4. Enable the option for POP and IMAP.

Save your changes.

Option 2: Enable SMTP Through Exchange Admin Center

Log in to https://admin.exchange.microsoft.com and use the same Office 365 account that will be configured in KC Cloud.

⚠️ Important: If your Office 365 email is managed through a third-party provider such as GoDaddy, you may need to log in through that provider's administration portal instead.

Once logged in:

  1. Navigate to Settings > Mail Flow.
  2. Verify that Turn off SMTP Auth protocol for your org. is unchecked.
  3. Verify that Turn on use of legacy TLS clients is checked.

Save your changes if needed.

 

Gather Your Email Provider Settings

The email settings required by Kennel Connection are provided by your email service provider.

If you do not know your email settings:

  • Contact your email provider for assistance.
  • Search online for your provider's SMTP settings.

Example: If you use an Outlook email address, search for "Outlook SMTP Settings" to locate the required information.

⚠️ Important: Kennel Connection cannot determine these settings automatically. The information must come from your email provider.

The Authentication Type is always Login.
 
The username is your full email address.
 
The password is the password for your email account.
 
Your email provider will need to tell you the Outgoing server, Port and whether you use SSL or TLS.
 
For Outlook Outgoing Server, it is almost always smtp.office365.com

Verify the Business Email Address

⚠️ Important: The email address entered on the Business Info tab must match the email address entered on the Emails tab.

These email addresses cannot be different.

If they do not match, email functionality may not work correctly.

Test Your Configuration

After entering your settings, use the Test Email Settings button to verify that KC Cloud can successfully send email through your Office 365 account.

If the test email is received, your configuration is complete and you are ready to use email features throughout the system.

💡 Quick Tip: If the test email fails, verify that SMTP authentication has been enabled and that the email address entered on the Business Info tab matches the email address configured on the Emails tab before troubleshooting other settings.

Common Uses

Once configured, Office 365 email can be used for:

  • Appointment confirmation emails
  • Welcome emails
  • Vaccination reminder emails
  • Invoice and receipt emails
  • Automated email notifications
  • Client communications sent through KC Cloud
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