Employee User Types

Kennel Connection Cloud user types control employee access. Roles range from full system access for Super Admins to limited schedule access for Restricted Groomers, with additional IP and time restriction options available per employee.

User Type Front Desk:  This means the employee has normal access rights and can approve/deny OLR appointments but are not able to change Cloud/Client Portal settings. 

User Type Employee: This means the employee has no access to settings for Cloud & Client Portal and is not able to approve/deny OLR appointments.

User Type Restricted Groomer:  This means the employee will only see their list of appointments and pets assigned to them and has no access to the Cloud/OLR settings or appointments.

 

Ignore IP Restrictions: If checked, this specific employee will not be included in any IP address restrictions you may have setup. Unchecked means they abide by set IP restrictions.

 

Ignore Time Restrictions: If checked, this specific employee will not be included in any access time restrictions you may have setup. Unchecked means they abide by set time restrictions.

 

Here is a fully rewritten, clean and comprehensive guide that incorporates your updated details and clearly highlights the differences between user types.

---

User Types – Detailed Guide (Breakdown)

This guide explains each user type in Kennel Connection Cloud, including permissions, limitations, and key differences, so you can confidently assign the correct role to each staff member.

---

1. Super Admin (Full Access)

Overview

Admin users have complete control over the system. This role is typically reserved for owners or high-level managers.

Capabilities

• Full access to:

  • Cloud settings

  • Client Portal settings

  • Employee management (add, edit, permissions)

• Configure:

  • Services, pricing, packages

  • Online Reservations (OLR)

  • Messaging (SMS/email)

• Full financial access:

  • Payments, refunds, reporting

• Access to all reports and audit logs

Best Use

• Business owners

• General managers

• Anyone responsible for system setup and configuration

---

2. Manager

Overview

Managers have broad operational and administrative access, including system settings and employee management.

Capabilities

• Can change:

  • Cloud settings

  • Client Portal settings

• Can:

  • View, add, and modify employees

• Full operational access:

  • Appointments (create, edit, manage)

  • Client and pet records

• Financial access:

  • Process payments

  • Handle invoices and refunds

• Communication:

  • Send SMS and emails

  • Send payment links (T2P)

• Reporting access
  
  

  Does not have Access to:

  Business Info tab

Key Distinction

• Managers can control settings and staff, but may not have full ownership-level control like Admins depending on internal policy

---

3. Front Desk

Overview

Front Desk users are designed for customer-facing staff who manage bookings, communication, and daily transactions.

Capabilities

• Full operational access:

  • Create and manage appointments

  • Check pets in and out

• Client interaction:

  • View and manage client and pet profiles

• Financial tasks:

  • Process payments

  • Take deposits

  • Handle invoices

  • Send payment links (T2P)

• Communication:

  • Send SMS and emails

• Online Reservations (OLR):

  • Approve or deny OLR appointment requests

Restrictions

• Cannot change:

  • Cloud settings

  • Client Portal settings

• Cannot manage employee permissions

Key Difference

Front Desk users have full day-to-day operational control, but no system configuration access

---

4. Employee

Overview

Employees have standard access for daily operations, without administrative or approval-level permissions.

Capabilities

• Can:

  • View and work with appointments

  • Check pets in and out

  • Process payments

• Can access relevant client and pet information needed for daily tasks

Restrictions

• Cannot:

  • Access or change Cloud settings

  • Access or change Client Portal settings

  • Approve or deny OLR appointment requests

  • Review payments, view invouces, view reciepts

  • Manage employees

Key Distinction

• Employees can still perform transactions and operational tasks, but cannot control bookings coming in from OLR or system settings

---

5. Restricted Groomer

Overview

This role is highly limited and designed specifically for groomers who only need access to their own schedule.

Capabilities

• Can only:

  • View their assigned appointments

  • View pets assigned to them

Restrictions

• No access to:

  • Other appointments

  • Cloud settings

  • Client Portal settings

  • Online Reservations (OLR)

  • Financials

  • Communication tools

Key Distinction

• This role is strictly limited to individual workload visibility

---

Additional Settings (Per Employee)

These settings apply to any user type and control login restrictions:

Ignore IP Restrictions

• Checked: User can log in from any IP address, bypassing restrictions

• Unchecked: User must follow configured IP restrictions

Ignore Time Restrictions

• Checked: User can log in at any time

• Unchecked: User must follow configured access time limits