Deposits are either deposits from an online reservation, or you open an appt in Kennel Connection and click deposit to take one.
Credits/prepayments are added through client card, financials, Add a Credit&nbsp;and are applied to that client for future use.
Credit Balance is ANY credit on a clients account. It could be a deposit, a credit, an overpayment, prepayment, a refund kept as a credit etc.&nbsp;
*Gift cards/certificates are also credits.

Deposits are either deposits from an online reservation, or you open an appt in Kennel Connection and click deposit to take one.

Credits/prepayments are added through client card, financials, Add a Credit and are applied to that client for future use.

Credit Balance is ANY credit on a clients account. It could be a deposit, a credit, an overpayment, prepayment, a refund kept as a credit etc. 

*Gift cards/certificates are also credits.

I'm confused on prepayments vs credits vs deposits. Help.

How do I setup multiple locations? 

Is there a quick way to view next or previous days on the Dashboard from a mobile device?

If a customer is paying via text to pay and they have credit on their account will they see that?

If someone is taking a deposit manually in the appt, is there a way for the system to calculate the % or do they have to manually calculate the %?

Is there a way to set a limit on the amount of dogs allowed in specific runs?

Is there a place to set up an automatic cancellation charge when a client cancels last minute?

If someone takes a deposit today for an appointment in the future, is there a report that will show the dollar amount for the future stay?

Does the projected income minus the deposit that was already taken?

If a dog is checking out early but the invoice was already paid, what happens to the two days that were paid for?

Is there a way to track occupancy by run or run size?

General FAQ

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