Posting Payment for a Past Due Invoice

·         Posting Payment for a past due invoice

-          From the Zoho Billing home page, search by customer or company name.

-          Verify that the correct card is on file and if not, update it. NOTE: Because company names can be the same or similar, always verify that you’ve editing the correct customer by confirming the address information and/or contact name on file.

-          Verify their billing address is correct. Add if it’s not there already. Leaving the billing address blank may result in declined transactions.

-          Click on the subscription that is past due. If there are multiple past due invoices, they will need to be paid one at a time.

-          Click on the subscription to bring up the subscription details. Then, click on “Invoice History” to view the past due invoices for that subscription.

-          Select the overdue invoice to pay and click “Charge Customer”. The customer will receive an emailed receipt. 

-          Full or partial balance can be paid by the card on file, an alternative card, or via ACH. The customer will receive an emailed receipt when the transaction is completed. If the payment declines, you will receive an error message, and the customer will receive a decline email. There may be times when the customer insists the payment should have gone through. In that case, verify their billing address. If it is correct, they will need to contact their bank, as the transaction could have been flagged as fraud.