Creating a Mass SMS (Text Message).

There may be multiple scenarios where you need to send a mass SMS message. This could be for upcoming appointments where you want to remind clients about new policies, to bring certain items, it could be to remind clients about possibly expired or missing required vaccinations prior to their drop-off day or more. Please see below for instructions. 

(PAID ADD-ON) - Note that this feature requires an add-on to your Kennel Connection software. Please contact our Client Success team at 888-486-4343 option 1 or by email at sales@kennelconnection.com to get setup to use this great new feature!

Once subscribed:

From your KC Cloud or Live Access portal: 

1.     Click "Messaging"

2.     Click "Mass Text & Marketing"

3.     Click "Create/Send Mass SMS"

4.     Click this dropdown and create new message or choose from existing saved template.

5.     Click the "Message Name" field and name your message.

6.     Click the "Type your message here..." field and compose your message. (Note that you can use variables to merge in the names of your clients or other info automatically when sent by clicking the "Add Variable to Message" button).

7.     Message example:

8.     Here you can click "Choose Clients Manually" to manually select which clients you want to send a message to from a list OR you can click the "Send to all clients (up to 200) with:" field to use a built in filter and have the system choose for you.

9.     In this example, we're sending to upcoming clients that have boarding appointments schedule on January 20th, 2026. So we select the "Boarding" option.

10.  Choose the date you want to send for. (In this example, today is 1/19/26 and I want to message all my incoming boarding appointments for tomorrow, the 20th.)

11.   

12.  I want it to target anyone incoming on this date that has "Any missing or expired vaccinations". (Note this will only send for vaccinations you have marked in your system as "required").

13.  You can click "View Clients Matching Filter to see how many clients your filter is including. It will also show if any clients do not have valid SMS numbers, have opted out of SMS or other.

14.  In this example, there are no board appointments scheduled for tomorrow OR the incoming pets are up to date in our system for all required vaccines. Click "Preview and Send" to preview your message and send.