Help CenterWhen using the SMS 2-way texting system, you may have messages that show as Failed Delivery. There are several causes of a Failed Delivery message.
1 - Your Axion credentials are not correct or need to be resubmitted. For this, go to Messaging, SMS Settings and click the Save settings button. If you get a successful message, your messages will send.
If it fails, you will need to work with Axion to verify the username and password.
Go to the Axion website, enter your email and click Forgot Password. Axion will send an email so you can reset your password. Once that is done, enter the information in the SMS Settings screen and hit Save.
If you're not sure of the email Axion is using, or you don't receive the reset email, contact Axion at 1-855-98Axion (1-855-982-9466).
Once you are able to successfully save the SMS Settings page, the SMS messages will send.
2 - If you see previous outgoing messages marked as Sent in the conversation with that client, then there is most likely a temporary issue delivering the message to the carrier. You can click to resend this message later.
3 - If there are no previous delivered message for this client, it's possible the number SMS is using is fake or a landline. SMS messages cannot be delivered to landlines.
To verify, go to this site to verify it's a cell number. If it is not, you'll need to get a cell number from the client and update their SMS number.
If you are still having issues, please contact Support at Support@SoftwareConnectionLLC.com or 1-888-486-4343 option 2.