Taking a Screenshot for Support

If support requests you to provide them a screenshot, there are multiple tools available. 

For Windows computers: 

🖱️ 1. Entire Screen – Quick Save

Press: Windows Key + Print Screen (PrtScn)
Result: Captures the whole screen and automatically saves it to:

Pictures > Screenshots

🛠️ 2. Snipping Tool (Manual Open)

Search in Start Menu: “Snipping Tool”
Use for delayed snips, annotations, or different snip types.

🧭 Step-by-Step Guide: Freeform Snip with Snipping Tool → Clipboard → Email

🔹 1. Open Snipping Tool

• Click the Start button (Windows icon) or press the Windows key

• Type Snipping Tool and press Enter

🔹 2. Set Snip Mode to Freeform

• In Snipping Tool, click the Mode or New dropdown (depending on Windows version)

• Select Free-form Snip

🔹 3. Take the Screenshot

• Your screen will dim slightly

• Use your mouse or stylus to draw the shape you want to capture

🔹 4. Copy to Clipboard

• After you take the snip, it will open in the Snipping Tool editor

• Click the Copy icon (two overlapping squares), or press Ctrl + C

🔹 5. Paste into Email

• Open your email program (e.g., Outlook, Gmail in browser)

• Create or open a new message

• Click in the body of the email

• Press Ctrl + V to paste the screenshot

✅ Tips

• If you're using Snip & Sketch instead of Snipping Tool, the steps are nearly the same—just select Freeform Snip after pressing Windows + Shift + S.

• If the screenshot doesn't paste, ensure the app you're pasting into supports images in the message body.