Help CenterKennel Connection allows you to mark appointments as No Shows when a client fails to arrive for their scheduled service. Tracking no-show appointments can help you monitor attendance patterns, enforce cancellation policies, and generate reports for future review.
Mark an Appointment as a No Show
No Show status is available for:
- Boarding
- Daycare
- Grooming
- Special Services
To mark an appointment as a No Show:
- Open the appointment.
- Check the No Show box.
- Save the appointment.
The appointment will now be recorded as a no-show and can be included in No Show reporting.
Run the No Show Report
To view a report of no-show appointments:
- Open the appropriate module.
- Select Reports.
- Click No Shows.
- Enter your desired date range.
- Generate the report.
⚠️ Important: For Boarding appointments, the report searches using the appointment's check-in date. If a Boarding appointment is not appearing on the report, verify that the selected date range includes the original check-in date.
Common Uses
- Tracking clients who frequently miss appointments.
- Reviewing no-show trends over a specific date range.
- Enforcing cancellation or no-show policies.
- Identifying appointments that may require follow-up communication.
- Running attendance reports for Boarding, Daycare, and Grooming services.