Waitlist Appointments

The Waitlist feature helps you keep track of appointment requests when your schedules are already full. Instead of turning clients away, you can save their requested appointment details to a separate waitlist and quickly move them onto the schedule if an opening becomes available. This makes it easier to manage cancellations, maximize occupancy, and provide better service to clients looking for availability. Waitlist is available across all KC platforms.

From the Dashboard, you can view all waitlisted appointments for the selected day by clicking the Waitlist tab at the top of the screen.

Within each individual module, there is also a dedicated Waitlist button that displays only the waitlisted appointments for that specific module in a schedule view, similar to Kennel Connection desktop.

Note: All waitlist views display appointments only for the currently selected date, not a date range.

To place an appointment on the waitlist:

1. Create or open an appointment.
2. Check the Add to waitlist box before saving the appointment.
3. Click Save to complete the appointment.

The Add to waitlist option functions the same way across all modules.

 

Moving a Waitlisted Appointment to the Live Schedule

When availability opens up, you can quickly move a waitlisted appointment onto the active schedule.

1. Navigate to the waitlisted appointment either:
   • From the Dashboard Waitlist tab, or
   • From the module’s individual Waitlist view.
2. Go to the date you want to view.
3. Locate the appointment and click Make Live.

The appointment will automatically move from the waitlist onto the active schedule.

Quick Tip: If you are already in an appointment and need to make it live, you can uncheck the Add to waitlist box, and save the appointment to make it active.

When an appointment is marked as Add to waitlist, it will not appear on the active schedule alongside confirmed appointments. Instead, it is stored on a separate waitlist view for that module. Each module — Boarding, Grooming, Daycare, and Special Services — maintains its own independent waitlist.