SMS Messaging

Connect with your clients faster than ever with Kennel Connection's Two-Way SMS Messaging. You can send and receive text messages directly within Kennel Connection, automate routine communication, and market your services with targeted Mass SMS campaigns—all while keeping conversations tied to your client records.

📱 Two-Way SMS Messaging

Communicate with clients without using personal cell phones.

With SMS Messaging, you can:

• Send and receive text messages and pictures.
• Keep a complete message history within Kennel Connection.
• Customize automatic text messages using data tags such as the client's name, pet's name, and appointment details.

⏰ Automated Text Messages

Save time by automatically sending:

• Appointment confirmations
• Appointment reminders
• Groom completed notifications
• Thank you messages after checkout

💡 QUICK TIP: Appointment reminders can request a YES or NO reply, allowing clients to confirm or cancel upcoming appointments without calling your business.

📣 Mass SMS Marketing

Need to reach dozens—or hundreds—of clients at once? Mass SMS lets you send personalized messages to targeted groups of clients in just a few clicks.

Popular uses include:

• Holiday hours and weather closures
• Vaccine reminders
• Promotions and special offers
• Last-minute appointment openings
• New services or policy updates

✨ GOOD TO KNOW: Filters let you target specific groups, such as clients with upcoming appointments, expired vaccinations, new clients, boarding clients, or clients who haven't visited recently.

Common Use Cases

• Reduce appointment no-shows with automated reminders.
• Keep clients informed without making phone calls.
• Promote seasonal specials and new services.
• Quickly notify clients of important updates or emergencies.
• Strengthen client relationships through fast, personalized communication.