Help CenterThe Boarding Online Reservation settings allow you to customize how clients request and manage boarding stays through Online Reservations. These options give you control over appointment approvals, booking restrictions, cancellation policies, run assignments, scheduling rules, and client communications, helping ensure online requests align with your facility's availability and operational procedures. Whether you prefer to automatically schedule appointments or review requests before approval, these settings provide the flexibility to create a reservation process that fits your boarding workflow.
Options must be set for each location.
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Click on Online Reservations, OLR Settings, Boarding.
In this first section you can:
Require approval: This means clients can submit a request for an appointment and it will go into a Pending list. An employee will need to approve the appointment before it’s added to the schedule.
Cancel appointments: This is an optional feature. If enabled, put in your cut off time. Clients will not be able to cancel appointments past this time.
Limit bookings in the future: If you do not put anything here, the client can book up to a year in the future.
Disallow clients to add appointment notes: This can be enabled/disabled depending on whether you want clients to add additional info to appointment.
Require at least one item: If you click these boxes, then the client must choose at least one Feeding, Exercise, Product or Extra Service before continuing with the appointment. If you leave this blank, the client will see all of your options but will be able to click to go to the next screen without choosing anything.
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Set options for allowing appointments to be requested for the same day.
Automatic Run Selection: With these options enabled, KC will try to book the pet in the last run he was in, and if that is full, it will try to put him in the last run size. If that is full, the appointment goes to Pending so an employee can choose.
NOTE: With these options enabled, if the pet was in a different run than normal last time (different size or price point), KC will put the pet in the same run this time if the employee is not paying attention. If you require approval for appointments, it's recommended that you turn these options off as you will need to approve the appointment anyway and can assign a run at that time.
Email Settings
Approval emails: Set this option if you’d like to send a confirmation email when an appointment is added to the schedule or approved by an employee.
Denial emails: If you have to deny an appointment, you have the option to send or not send a denial email. Here you can set the default message but this will show on the screen and you can also edit it before sending.
Waitlist emails: If you use the waitlist feature, you have the option to send or not to send a waitlist email. Here you can set the default message but this will show on the screen and you can also edit it before sending.
Common Uses for Boarding Online Reservations
- Accepting boarding requests online
- Managing holiday and peak-season demand
- Controlling boarding capacity
- Automating run assignments
- Collecting required documentation and vaccinations
- Offering additional services during the booking process
- Reducing staff time spent taking reservations by phone
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Customize Pages:
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Click here to learn about Appointment Questions.
Click here to learn about Document Settings.
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Click here to learn about Feedings.
Client here to learn about Exercises.
Click here to learn about Products.
Click here to learn about Extra Services.