Help CenterThe Special Services Online Reservation settings allow you to customize how clients request and manage Special Service appointments through Online Reservations. From appointment approvals and cancellation policies to employee scheduling, booking restrictions, email notifications, and required information, these settings give you control over the reservation process while providing clients with a convenient online booking experience. Because Special Services often have unique requirements, these options can be tailored to fit the specific needs of your facility and each location.
Options must be set for each location.
Click here for info on how to setup Use & Registration.
Click here to learn how to Design OLR Page.
Click here to learn about Email notifications.
Click here to learn how to add your own customized picture for OLR services.
Click on Online Reservations, OLR Settings, Special Services.
In this first section you can:
Require approval: This means clients can submit a request for an appointment and it will go into a Pending list. An employee will need to approve the appointment before it’s added to the schedule.
Cancel appointments: This is an optional feature. If enabled, put in your cut off time. Clients will not be able to cancel appointments past this time.
Limit bookings in the future: If you do not put anything here, the client can book up to a year in the future.
Disallow clients to add appointment notes: This can be enabled/disabled depending on whether you want clients to add additional info to appointment.
Require at least one item: If you click these boxes, then the client must choose at least one Feeding, Exercise, Product or Extra Service before continuing with the appointment. If you leave this blank, the client will see all of your options but will be able to click to go to the next screen without choosing anything.
Click here for information on how to setup Business Hours.
Scheduling and Employees: Choose whether you’d like the client to be able to choose an employee or not. You can also set it to ‘Use employee schedules’ only so KC will only show times available if an employee is scheduled to work.
Minimum Notice: Set whether you allow for same day bookings or not.
Email Settings
Approval emails: Set this option if you’d like to send a confirmation email when an appointment is added to the schedule or approved by an employee.
Denial emails: If you have to deny an appointment, you have the option to send or not send a denial email. Here you can set the default message but this will show on the screen and you can also edit it before sending.
Waitlist emails: If you use the waitlist feature, you have the option to send or not to send a waitlist email. Here you can set the default message but this will show on the screen and you can also edit it before sending.
Common Uses for Special Services Online Reservations
- Training appointments
- Evaluations and assessments
- Specialty pet services
- Enrichment activities
- One-time appointments requiring approval
- Services with custom intake questions or documentation requirements
Click here to learn about Pages to Display.
Click here to learn how to add Special Services.
Customize Pages:
Click here to learn about Notices.
Click here to learn about Vaccinations.
Click here to learn about Contracts.
Click here to learn about Appointment Questions.
Click here to learn about Document Settings.
Click here to learn about Payment Settings.
Click here to learn about Feedings.
Client here to learn about Exercises.
Click here to learn about Products.
Click here to learn about Extra Services.